WMS Support Services Defined

70% of all support calls are resolved within 15 minutes.

The same QSSI professionals who develop your specialized system will be the ones on the phone and onsite to help move your business into its next phase of growth.

No. 1: Depth and Diversity in Operational Experience

We are an employee-owned company—led, managed, and staffed entirely by professionals with firsthand experience in warehouse operations. Preserving or enhancing labor efficiencies are always top of mind. We see operational solutions first, before the technology.

Our people have served in a management capacity for apparel, medical/pharma, food, electronics, 3PL distribution, and manufacturing companies, across the US. 

No. 2: Enterprise-wide Connectivity with Your WMS

Advanced monitoring is key for riding out market disruptions, as well as for acting on new opportunities in a timely manner. QSSI provides a broad support system capable of connecting the dots from your existing and future supply chain. We see connectivity as integral to resiliency. We measure WMS performance value on its ability to function and adapt to changing conditions throughout your enterprise, regardless of the specific stress or disruption.

Why a collaborative platform? To deliver a superior customer service experience.

Move beyond integrations to APIs. Talk directly and effectively with multiple servers. From a user’s perspective, the experience is seamless, efficient, effective.

No. 3: Speed of Resolution

We mobilize technical support to meet the requirements of your exponentially growing digital applications, data processing, and storage requirements. The effective configuration and phase-in of high functioning WMS features require full ERP and third-party software integration, as well as ongoing data-driven fine-tuning for all possible scenarios affecting your warehouse. 

Helping Your People Do What They Do Best

We’ve created a hands-on classroom (for in-person and remote learning), making knowledge transfer accurate, contextual, and complete. PowerHouse grows with your business, which is why knowledge sharing is also ongoing. You have 24/7 access to implementation experts who know warehousing and know your business.

Customer Service and training are contextual, individualized, and real-world applicable, right out of the gate and forever.

QSSI “People Make the Difference” Philosophy

PowerHouse and the full QSSI support system expand and evolve with your business. Similar to machine learning ROI, the people learning curve also has measurable ROI; working with the same qualified team today and tomorrow translates into even faster speed of resolution.

Our knowledge transfer protocols are similarly designed to increase your expertise in the specific requirements of your WMS. Why settle for just an app when you can have a complete warehousing solution?

GAME CHANGERS
Focus on Operations
  • Diverse deployment experience
  • Versed in specific distribution environments
  • Deep benchmarks in retail, including product recall, manufacturing with distribution, and enhanced validation requirements
Focus on Training
  • Real world application—learn how to set-up rules and locations for specific operating procedures
  • Expert supervision
  • Emphasis on knowledge transfer
Focus on Implementation
  • Direct access to QSSI staff familiar with your system implementation
  • Support available 24x7x365
  • Guaranteed rapid response to all inquiries

WMS Rapid Deployment and Easy Adaptation

3PLs need a WMS to be a comprehensive technology toolset, delivering continuity from factory to customer.

PowerHouse connects your supply chain, effectively marrying your warehouse to your business. The system supports the most critical aspects of 3PL service: fast and easy adaptation to fluctuating client requirements, productive interactions with supply chain partners, and the optimization of resources and delivery processes.

Fast Deployment

To be competitive, 3PLs need to quickly onboard new customers. An effective WMS will optimize revenue streams for all services provided to your customers. Even when data is lacking for direct benchmarking, the system supports change and growth in productive, cost-effective ways without compromising quality.

  1. User-configurable process flows
  2. Functional benchmarking to test performance
  3. Real-time enterprise-wide visibility 
Straightforward Configuration

The capacity to configure, reconfigure, and scale in response to evolving customer demands is a business advantage. With PowerHouse, this can be accomplished without expensive modifications. 

  1. Scalable agile framework
  2. Unhindered data access
  3. Smart task interleaving
Interface Management

Communication is the key to converting process changes into business opportunities. PowerHouse is a systems integrator for complementary supply chain management software and for all leading e-commerce, marketplace, and carrier software, including shopping carts and customer portals. 

Furthermore, remote access ensures oversight and control offsite, as well as onsite, using any number of devices. A “fully loaded” WMS places actionable information and reporting tools at your fingertips.

Bottom Line

PowerHouse empowers the 3PL with the ability to easily configure business processes to meet customer-specific requirements.

TECHNOLOGY OVERVIEW
Large-scale Efficiencies
  • shopping carts
  • systems integration (ASNs, EDI, B2B + B2C, ERP, accounting)
  • scalable to any size enterprise
  • flexible user-configurable business rules for optimal control
Industry-centric Functions
  • e-commerce
  • apparel
  • food
  • pharmaceuticals
  • automotive
  • publishing
  • manufacturing
  • retail
System Features
  • multi-owner/warehouse enabled 
  • profile-based billing (activity, storage, periodic, accessorial)
  • system-directed value add services 
  • kit building with multi-level BOM
  • automated MHE control
  • quality inspection and holds 
  • flexible reporting tools
  • integrated TMS
  • returns processing 
  • next generation access portal