WMS Support Services Defined

70% of all support calls are resolved within 15 minutes.

The same QSSI professionals who develop your specialized system will be the ones on the phone and onsite to help move your business into its next phase of growth.

No. 1: Depth and Diversity in Operational Experience

We are an employee-owned company—led, managed, and staffed entirely by professionals with firsthand experience in warehouse operations. Preserving or enhancing labor efficiencies are always top of mind. We see operational solutions first, before the technology.

Our people have served in a management capacity for apparel, medical/pharma, food, electronics, 3PL distribution, and manufacturing companies, across the US. 

No. 2: Enterprise-wide Connectivity with Your WMS

Advanced monitoring is key for riding out market disruptions, as well as for acting on new opportunities in a timely manner. QSSI provides a broad support system capable of connecting the dots from your existing and future supply chain. We see connectivity as integral to resiliency. We measure WMS performance value on its ability to function and adapt to changing conditions throughout your enterprise, regardless of the specific stress or disruption.

Why a collaborative platform? To deliver a superior customer service experience.

Move beyond integrations to APIs. Talk directly and effectively with multiple servers. From a user’s perspective, the experience is seamless, efficient, effective.

No. 3: Speed of Resolution

We mobilize technical support to meet the requirements of your exponentially growing digital applications, data processing, and storage requirements. The effective configuration and phase-in of high functioning WMS features require full ERP and third-party software integration, as well as ongoing data-driven fine-tuning for all possible scenarios affecting your warehouse. 

Helping Your People Do What They Do Best

We’ve created a hands-on classroom (for in-person and remote learning), making knowledge transfer accurate, contextual, and complete. PowerHouse grows with your business, which is why knowledge sharing is also ongoing. You have 24/7 access to implementation experts who know warehousing and know your business.

Customer Service and training are contextual, individualized, and real-world applicable, right out of the gate and forever.

QSSI “People Make the Difference” Philosophy

PowerHouse and the full QSSI support system expand and evolve with your business. Similar to machine learning ROI, the people learning curve also has measurable ROI; working with the same qualified team today and tomorrow translates into even faster speed of resolution.

Our knowledge transfer protocols are similarly designed to increase your expertise in the specific requirements of your WMS. Why settle for just an app when you can have a complete warehousing solution?

GAME CHANGERS
Focus on Operations
  • Diverse deployment experience
  • Versed in specific distribution environments
  • Deep benchmarks in retail, including product recall, manufacturing with distribution, and enhanced validation requirements
Focus on Training
  • Real world application—learn how to set-up rules and locations for specific operating procedures
  • Expert supervision
  • Emphasis on knowledge transfer
Focus on Implementation
  • Direct access to QSSI staff familiar with your system implementation
  • Support available 24x7x365
  • Guaranteed rapid response to all inquiries

The Case for a Fully Integrated TMS

We designed PowerHouse for collaboration with shippers, carriers, and third-party programs.

Having a fully integrated transportation management system as part of your warehousing strategy ensures that the various moving components will play well together. Ultimately, you’ll benefit from optimal parcel shipping conditions and the most efficient route management and delivery coordination with retailers.

Supply Chain Synchronization

Work entirely within the PowerHouse environment or incorporate your current TMS. Both options will result in a highly connected supply chain and a full suite of transportation solutions. However, an embedded TMS offers clear advantages for a complex omni-channel order fulfillment environment.

  1. The supply chain execution (SCE) module leverages both WMS and TMS functions.
  2. You can access real-time decision support systems, including dynamic routing and dynamic rating and routing.
  3. Supply chain visibility is available within your enterprise and throughout the extended supply chain.
Enhanced Fulfillment Capabilities

Smart fulfillment is about being flexible but also prepared for fluctuating freight flows. You’ll want collective management capabilities for inter-modal, parcel, less-than-truckload (LTL), air shipments, and more. When traffic fluctuations become the norm so should your capacity for rapid response and adaptation.

  1. Review detailed analytics.
  2. Orchestrate an intelligent transportation plan.
  3. Make sourcing decisions backed by advanced data collection.
Last Mile Logistics

An embedded TMS results in the most accurate distribution network assessments and, therefore, the fastest delivery possible. Warehouse and transportation management capabilities operate within a single execution system, enabling access to TMS planning and tasking functionality at any time during the order fulfillment process. The bottom line: your customers have a seamless shopping experience.

Final Word

The case for a fully integrated TMS will become even more evident as your transportation operations transform into a profit center and competitive advantage. As your customer expectations evolve, so should your TMS grow with your business.

PowerHouse extends your control beyond the warehouse.

TECHNOLOGY OVERVIEW
WMS+TMS Capabilities
  • customer-specific routing guides
  • TL, LTL, and parcel shipping
  • rate shopping tables
  • truck loading
  • shipment consolidation
  • compliance documentation
Large-scale Efficiencies
  • fast order fulfillment
  • precision control
  • error prevention
  • enterprise-wide business transparency
  • scalability without modification
System Features
  • certified domestic and international small parcel rating 
  • TL and LTL BOL generation 
  • generic carrier rating, labeling, and electronic manifest 
  • unlimited locations and carrier account numbers
  • automated carrier specific time-in-transit routing 
  • parcel tracking and delivery monitoring 
  • process to hold/future shipping 
  • anywhere-to-anywhere rating 
  • multiple package processing and re-cartonization
  • rate shopping by lowest rate and time-in-transit

WMS Rapid Deployment and Easy Adaptation

3PLs need a WMS to be a comprehensive technology toolset, delivering continuity from factory to customer.

PowerHouse connects your supply chain, effectively marrying your warehouse to your business. The system supports the most critical aspects of 3PL service: fast and easy adaptation to fluctuating client requirements, productive interactions with supply chain partners, and the optimization of resources and delivery processes.

Fast Deployment

To be competitive, 3PLs need to quickly onboard new customers. An effective WMS will optimize revenue streams for all services provided to your customers. Even when data is lacking for direct benchmarking, the system supports change and growth in productive, cost-effective ways without compromising quality.

  1. User-configurable process flows
  2. Functional benchmarking to test performance
  3. Real-time enterprise-wide visibility 
Straightforward Configuration

The capacity to configure, reconfigure, and scale in response to evolving customer demands is a business advantage. With PowerHouse, this can be accomplished without expensive modifications. 

  1. Scalable agile framework
  2. Unhindered data access
  3. Smart task interleaving
Interface Management

Communication is the key to converting process changes into business opportunities. PowerHouse is a systems integrator for complementary supply chain management software and for all leading e-commerce, marketplace, and carrier software, including shopping carts and customer portals. 

Furthermore, remote access ensures oversight and control offsite, as well as onsite, using any number of devices. A “fully loaded” WMS places actionable information and reporting tools at your fingertips.

Bottom Line

PowerHouse empowers the 3PL with the ability to easily configure business processes to meet customer-specific requirements.

TECHNOLOGY OVERVIEW
Large-scale Efficiencies
  • shopping carts
  • systems integration (ASNs, EDI, B2B + B2C, ERP, accounting)
  • scalable to any size enterprise
  • flexible user-configurable business rules for optimal control
Industry-centric Functions
  • e-commerce
  • apparel
  • food
  • pharmaceuticals
  • automotive
  • publishing
  • manufacturing
  • retail
System Features
  • multi-owner/warehouse enabled 
  • profile-based billing (activity, storage, periodic, accessorial)
  • system-directed value add services 
  • kit building with multi-level BOM
  • automated MHE control
  • quality inspection and holds 
  • flexible reporting tools
  • integrated TMS
  • returns processing 
  • next generation access portal

Warehouse Operations & Reverse Logistics

Strengthen the chain of custody across your supply chain by achieving complete visibility over your reverse logistics and delivery processes.

PowerHouse syncs your entire supply chain, from inventory management to logistics operations to transportation management systems. Only this level of integration can ensure a seamless, cost-effective process when introducing reverse logistics. Our WMS has the capacity to push products immediately back to market.

Plan for Unplanned Reverse Logistics

A robust WMS system provides the necessary infrastructure to anticipate and quickly react to on-demand movements of products. Significantly, it’s time lost to reprocessing that represents the greatest hit to your bottom line. PowerHouse provides process controls with full visibility, from any point in the supply chain, for the fastest resale possible.

  1. Know the order number—for both logistics provider and retailer.
  2. Identify the reason for a return.
  3. Apply quality and condition codes.
  4. Create and process Return Materials Authorizations (RMA).
  5. Combine demand returns with planned deliveries.
Support Supply Chain Agility

Your chain of supply has the potential to respond quickly and effectively to evolving customer requirements, providing multiple paths for the disposition of goods.

  1. Returns to the manufacturer
  2. Refurbishment
  3. Available and promise inventories
  4. Disposal

PowerHouse process controls move goods back to available inventory or as needed. The comprehensive system allows items to be easily inducted and assigned conditions that will enable system-directed moves to process the inventory efficiently.

Manage the Customer Experience

Understand that your customer is as invested in the returns experience as he or she is in a seamless delivery process.

  1. Provide full visibility over the returns process.
  2. Address operational inefficiencies before your customer is affected.
  3. Automate initial steps, such as return requests, scheduling, barcodes.

PowerHouse captures additional revenues that would have been lost by a less supportive WMS.

TECHNOLOGY OVERVIEW
Who’s Impacted
  • distributors
  • retailers
  • logistics providers
  • supply chain managers
  • manufacturers
Key Features
  • high-volume returns processing
  • linked returns process and delivery order
  • reason for a return captured
  • discrete inventory tracking through grading
  • quality standards inspection
Integration Touch Points
  • notifications (RMA)
  • EDI and ASN
  • available/as needed inventory
  • store inventory
Specialty Functions
  • apparel product variants
  • publishing logistics
  • spare parts management
  • recycling/green initiatives
  • hazmat handling directions
  • proof of disposal
  • shelf life information